Question 1

What is an eSIM?

Accepted Answer

An eSIM is a built-in digital SIM card in your device. Instead of a physical card, you scan a QR code and get internet access instantly.

Question 2

How do I activate a yotti eSIM?

Accepted Answer

After payment you receive a QR code by email. Open your phone settings, select 'Add SIM' and scan the code. The whole process takes 2–3 minutes.

Question 3

Which devices support eSIM?

Accepted Answer

eSIM is supported by iPhone XS and newer, Google Pixel 3 and newer, Samsung Galaxy S20 and newer, and most modern tablets and laptops.

Question 4

Does my phone need to be unlocked to use eSIM?

Accepted Answer

Your phone must be carrier-unlocked. Most smartphones purchased without a carrier contract are already unlocked.

Question 5

How much does a travel eSIM cost?

Accepted Answer

yotti eSIM plans start at just a few dollars — 5–10x cheaper than international roaming from your home carrier.

Question 6

Can I get a refund for an eSIM?

Accepted Answer

Yes. If you haven't used the eSIM and haven't scanned the QR code, we'll issue a full refund within 14 days.

Question 7

Can I use eSIM alongside my main SIM card?

Accepted Answer

Yes. Most modern devices support Dual SIM: calls and SMS via your main SIM, mobile data via your yotti eSIM.

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